Refund policy

At Exotic Fume, we want you to shop worry-free. That’s why we offer an easy 7-day return and exchange policy from the day your order is delivered.

To Be Eligible for a Refund, The Following Conditions Must Be Met:

• Return or exchange requests must be submitted within 7 days from the date of delivery.
• The item must be unused, in its original condition, and include all original packaging and accessories.

Return Process

1) To initiate the return process, all you need to do is call our customer care at +91 88501 34419 or email us at contact@exoticfume.com. Our highly trained customer care team will promptly assist you with initiating a return and efficiently arrange a convenient pickup from your doorstep.

2) Pack the product securely in its original packaging to prevent damage during transit.

Once you've completed these steps, our delivery associate will pick up the product from your doorstep. A refund or exchange will be initiated after we receive and inspect the returned product.

Return Shipping Charges

We believe returns should be simple and stress-free. That’s why we don’t charge any return shipping or handling fees.

Exchanges

Exchange requests are subject to availability.

Cancellations

If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible.

Refund Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, your refund will be processed instantly to your original payment method. Please note that while we initiate the refund immediately, your bank or card provider may take a short time to reflect the amount in your account.

For Cash on Delivery orders, our support team will contact you to collect your bank account details. Once provided, the refund amount will be transferred to your account instantly in a secure and seamless manner.