Shipping policy

We want to ensure a seamless shopping experience for our customers. By placing an order through our website, you agree to the following terms and conditions, which are designed to protect both parties and set clear expectations regarding our service.

Shipping Costs

We are pleased to offer free shipping on all orders.

Cash on Delivery Order Confirmations

After placing a cash on delivery order, we may contact you for order confirmation through a phone call or WhatsApp message. Please ensure you confirm your order, as failure to do so may result in cancellation.

Handling Time/Order Cut Off

Orders received by 11:00 AM India Standard Time are processed and dispatched within 0 to 1 business day, ensuring swift processing and delivery. Our warehouse operates from Monday to Friday during standard business hours, except on national holidays when it will be closed. We take necessary measures to minimize any delays in shipment during these holidays.

Delivery Time

We offer next-day delivery across Mumbai. For the rest of India, enjoy free and fast shipping, with orders typically delivered within 2 to 5 business days.

Change of Delivery Address

If you need to change the delivery address, you can request the change at any time before the order is dispatched.

Delivery Time Exceeded

If the delivery time exceeds the estimated timeframe, please contact us so that we can initiate an investigation and provide you with updates.

Tracking Notifications

Upon dispatch, customers will receive a tracking number to monitor the progress of their shipment through the updates provided by the shipping provider. Alternatively, you can track your shipment using the Order# at the Track Your Order page on our website.

Damaged Parcels in Transit

If you receive a parcel that is damaged during transit, please reject it if possible and get in touch with our customer service. In cases where the parcel has been delivered without your presence, please contact customer service. We will process a refund or replacement once the courier completes their investigation into the claim.

Process for Lost Parcels in Transit

If a parcel is deemed lost by the courier after conducting an investigation, we will promptly process a refund or replacement as per your preference.

Returns and Refunds

You may return products within 7 days of delivery, For more information on how to initiate a return, please refer to our Return and refund policy.